Shipping policy
Midnight Fragrances Shipping Policy
Thank you for shopping with Midnight Fragrances. Please review our shipping policies below. Because our products contain alcohol, they are subject to specific shipping regulations and cannot be expedited via air transport.
Order Processing Time
All orders are processed within [1 to 3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Orders placed after [Time, e.g., 2:00 PM EST] will begin processing the following business day.
During high-volume periods (holidays, sales events), processing may be delayed by an additional [1-2] business days.
Fragrance & Hazmat Shipping Restrictions
Because perfumes and colognes contain flammable ingredients (alcohol), the Department of Transportation (DOT) classifies them as hazardous materials (Hazmat).
Ground Shipping Only: By law, all our fragrances must be shipped via Standard Ground Shipping.
No Air Travel: We cannot offer expedited shipping options (such as Next-Day Air or 2-Day Air) for any orders containing fragrance.
Restricted Destinations: Because ground transport is required, we are unable to ship fragrances to Alaska, Hawaii, Puerto Rico, APO/FPO/DPO addresses, or P.O. Boxes.
International Shipping
At this time, due to international hazardous materials shipping regulations regarding alcohol-based products, we [do not / currently cannot] offer international shipping. We ship exclusively within the contiguous United States.
How Do I Check the Status of My Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within [Number] days of receiving your shipping confirmation email, please contact us at sales@midnightfragrances.net with your name and order number, and we will look into it for you.
Damaged, Lost, or Stolen Orders
We take great care in packaging our glass bottles securely, but accidents in transit can happen.
Damages: If your order arrives damaged or leaking, please email us immediately at sales@midnightfragrances.net within 48 hours of delivery. Include your order number and clear photos of the damaged item and the shipping box. We will arrange a replacement for you as quickly as possible.
Lost/Stolen: If your tracking shows as delivered but you have not received it, please check around your property and with neighbors. If it is still missing after [3] business days, contact us so we can open a claim with the carrier.